Customer Service Policy

Customer Service Policy

At our store, your satisfaction is our top priority. We are committed to providing a seamless, friendly, and efficient shopping experience from the moment you browse our collection to the day your order arrives at your door.

Our Commitment to You

We understand that buying handmade cosmetics online requires trust. Our dedicated support team is here to ensure that every question is answered and every concern is resolved. We treat every customer with the care and attention that our handcrafted products deserve.

Support Channels

If you have any questions about our products, your order status, or our shipping process, you can reach us through the following:

  • Email Support: Our team monitors inquiries around the clock. We aim to respond to all emails within 24 hours.

  • Contact Form: You can submit a ticket directly through our "Contact Us" page for quick assistance.

Order Assistance

  • Cancellations: If you need to cancel or modify your order, please contact us within 12 hours of placement. As we aim to ship within 1-3 days, early notification is essential.

  • Order Tracking: Once your order is dispatched, we provide full tracking details. If your package hasn't arrived within the estimated 6 to 12 business days, our team will launch an investigation with the carrier on your behalf.

  • Address Errors: If you notice an error in your shipping address, please alert us immediately. We are happy to correct it before the item leaves our warehouse.

Resolving Issues

We take great pride in the quality of our bath and body products. However, if something isn't right:

  • Damaged Goods: If a product arrives damaged during transit, please take a photo and send it to our support team. We will arrange for a replacement or a full refund in USD immediately.

  • Feedback: We value your input. Your feedback helps us improve our artisanal formulas and our service.

Fair Treatment

We promise to listen to your concerns and provide solutions that are fair and transparent. No automated loops or hidden hurdles—just real people helping you enjoy the best in handmade self-care.